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Traps Agent 6.1.x not running
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02-11-2020 10:38 PM
Hi all,
We using TMS and have running 200 clients with traps agent 6.0.3. All works fine. I try to update the agent to 6.1.x. Upgrade via TMS or manually isn't sucesssfully. The Traps service on the client can't start. Does anyone know this problem?
6 REPLIES 6
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04-07-2020 05:45 AM
Who ever you purchased the software from, can open a case with Palo alto support. You should collect a tech support file from a few of the failed machines, and contact the vendor you work with. if you have the cleaner tool, it purges all of the files from the system, and uploads everything on the next reboot. The cleaner tool is version specific. Your vendor should be able to provide to you via Palo alto support.
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04-17-2020 04:21 AM
Efrancis you're right. But in the past our vendor always wanted money for his support. In the meantime i could update the most of our clients to the new version 7.0.2.42857.
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