Traps compatible with Mojave (MacOS 10.14)?

[lchan2550]

Just curious since i saw this today after upgrading my Mac. Thanks.

[BPry]

@lchan2550,

I've got the 5.0.3 client working on Mojave at the moment, but I'm not sure if the latest 4.1 client works if you aren't using the TMS. 

Actually I have to make some modifications with this, as I just tested it with a clean beta install that hadn't seen the install yet. While the existing install started working last week with my personall install, trying to do a clean install still leaves you with a message that Mojave is too new to get installed. 

Tomorrow I'll attempt to do another transition will bringing a working install into Mojave and see if it works like that; hopefully PA releases a supported update shortly. 

[efrancis]

Palo Alto should be releasing a compatible agent after QA testing against the GA release of Mojave.  

[hancharenko]

I'm going to attempt to reinstall the agent, but this is the state of the Traps 5.0.3.1166 agent after upgrading to macOS Mojave on my workstation.

[efrancis]

Palo Alto Networks will release a compatible version once QA is complete with final testing against GA release of 10.14

[hancharenko]

Just got an update notification for Traps Agent 5.0.3.1170, which appears to support macOS Mojave GM.

Thanks!

[GermanGobel]

how did you get the update? 

[efrancis]

The updated installer is now an option when you create a new install package. Remember that all of your older install packages (OSX installer) will no longer work. As well, you can do a bulk upgrade of your endpoints, and monitor the upgrade via the 'Action Tracker' tab.

[GermanGobel]

I created the installer and tried to upgrade manually.It installed but the exploit and malware protection is still grayed out. Should i unistall and do a clean install after that?

thanks

[efrancis]

uninstall/re-install would be advised. Should you still have an issue, please reach out to Palo ALto Networks support.

[GermanGobel]

thank you will do

[GermanGobel]

For all concerned on this thread.Unstalling and reinstalling from stratch worked.It reports correctly as well on the cloud portal.

[efrancis]

Thank you for the update and confirmation!

[GermanGobel]

My pleasure feel free to share your experiences as well.

[lchan2550]

Where do you see the 5.0 agent? When I go to Support.paloaltonetworks.com and go to my Advanced End Point Protection and click on Software/Downloads, it still only shows me 4.2.1 as the latest package to download. Thanks.