Traps compatible with Mojave (MacOS 10.14)?

Announcements

ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

Reply
Highlighted
L1 Bithead

Traps compatible with Mojave (MacOS 10.14)?

Just curious since i saw this today after upgrading my Mac. Thanks.

 

Screenshot 2018-09-24 15.19.24.png

Highlighted
Cyber Elite

@lchan2550,

I've got the 5.0.3 client working on Mojave at the moment, but I'm not sure if the latest 4.1 client works if you aren't using the TMS. 

 

Actually I have to make some modifications with this, as I just tested it with a clean beta install that hadn't seen the install yet. While the existing install started working last week with my personall install, trying to do a clean install still leaves you with a message that Mojave is too new to get installed. 

Tomorrow I'll attempt to do another transition will bringing a working install into Mojave and see if it works like that; hopefully PA releases a supported update shortly. 

 

Highlighted
L4 Transporter

Palo Alto should be releasing a compatible agent after QA testing against the GA release of Mojave.  

Highlighted
L1 Bithead

I'm going to attempt to reinstall the agent, but this is the state of the Traps 5.0.3.1166 agent after upgrading to macOS Mojave on my workstation.

 

Screen Shot 2018-09-27 at 8.24.04 AM.png

Highlighted
L4 Transporter

Palo Alto Networks will release a compatible version once QA is complete with final testing against GA release of 10.14

Highlighted
L1 Bithead

Just got an update notification for Traps Agent 5.0.3.1170, which appears to support macOS Mojave GM.

 

 

Thanks!

Highlighted
L1 Bithead

how did you get the update? 

Highlighted
L4 Transporter

The updated installer is now an option when you create a new install package. Remember that all of your older install packages (OSX installer) will no longer work. As well, you can do a bulk upgrade of your endpoints, and monitor the upgrade via the 'Action Tracker' tab.

Highlighted
L1 Bithead

I created the installer and tried to upgrade manually.It installed but the exploit and malware protection is still grayed out. Should i unistall and do a clean install after that?

 

 

thanks

Highlighted
L4 Transporter

uninstall/re-install would be advised. Should you still have an issue, please reach out to Palo ALto Networks support.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!