Traps is disabled on two non-persistent VDI pools (out of more than a dozen). Has anyone encountered this? We have had a case open for months with Support but we don't have a solution.
Hi there. The process for VDI has changed a little over the years. Let's start with the platform question. Are you using ESM or Cortex?
Hi there. Can you let me know what version of ESM you're on? Is it 4.2? Also is the VDI persistent or non-persistent?
Got it - that helps.
A few things to verify. First, does the installation package still exist in your tenant? Second, from one of the affected machines, can you launch the agent console click check-in now -- then wait about 15 second and click Open Log File? I would like to see the log entries at the time you click check-in now for any error / denial messages.
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