12-11-2017 07:11 PM
04-15-2020 07:24 AM
Hi there. The process for VDI has changed a little over the years. Let's start with the platform question. Are you using ESM or Cortex?
04-15-2020 10:39 PM
Hi, we are using TSM.
04-16-2020 08:03 AM
Hi there. Can you let me know what version of ESM you're on? Is it 4.2? Also is the VDI persistent or non-persistent?
04-16-2020 10:00 PM
Hey, maybe we misunderstand. We are using TSM, Traps Management Service / Cortex. And we are using non-persistent VDIs with Citrix Xendesktop 7.15.
04-21-2020 10:55 AM
Got it - that helps.
A few things to verify. First, does the installation package still exist in your tenant? Second, from one of the affected machines, can you launch the agent console click check-in now -- then wait about 15 second and click Open Log File? I would like to see the log entries at the time you click check-in now for any error / denial messages.
04-21-2020 11:30 PM
We have now opened a case with Palo Alto. So I think we do not need to follow up this here anymore.
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