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Hi @AhmedSallam 

 

Can you send me a direct message with your email address?  I'm not sure if that SKU is accurate.  


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
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Good Morning David @dfalcon 

My email address is ahmed.abdulla@siscomgroup.ca

 

Just send to me any test email and I will reply to you with quotation received from the Egyptian distributor

 

Thx for your support.

 

Best Regards

 

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Good Afternoon @dfalcon 

I would like to share with you below here the SKU received from the Egyptian distributor:

 

Part Code: PAN-TRAPS-A-BKLN-1YR

Product Description: Traps Advanced Endpoint Protection for agents, tier A, 1-year prepaid, includes Premium Partner Support

 

Waiting for your confirmation 

 

Thx in advance.

 

Best Regards

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Hi @AhmedSallam-

 

I believe that SKU is being discontinued.  The replacement SKU should be PAN-XDR-PRVT.  You may have your distributor double-check.  


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
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Hi @dfalcon 

Thx for your great support . I will check with the distributor and will let you know.

 

Thx in advance.

 

Best Regards

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Hi @dfalcon 

I have received updated quotation for Traps from the Egyptian distributor as follow:

 

Product Code: PAN-TRAPS-C

Product Description: Traps Advanced Endpoint Protection for agents, tier C, 1-year prepaid, includes Premium Support

 

Thanks in advance to explain to me the difference between tier A & tier C.

 

Best Regards

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Hi @AhmedSallam -

 

For some reason, I never got an email on your response.  I passed your other link to one of the reps I work with -- waiting for an answer back from him.  


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
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Hi @dfalcon 

Thx for your feedback and your willing to support.

 

Best Regards

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Hi @AhmedSallam-

 

I also answered in the other post.  The letter tier simply denotes the quantity of agents.  There is no functional difference between tiers. 


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 

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