I'm deploying Traps and some users have detected that Traps is stopping a document signing proccess. Java.exe and jp2launcher.exe are the affected proccess. Also both proccess are unprotected.
I also have checked the EPM rules looking for a rule with the shell link module in notification mode. There is not a rule in notification mode.
Why is this happening?
I also tried to prevent them with a rule, but the detection continues in notification mode.
I can not understand what is happening.
Can anyone help me?
The file detected is a link to the mail.
The detection is a false positive, and we want to exclude it. The problem is that the policies are being applied correctly (I can see the policy in the agent) but the detection is always in notification mode. There is no policy in notification mode. All default rules are in prevention mode, and also the ones that I'm creating are in prevention mode.
I also tried to disable all EPM to test it, and it still continues detecting the file (the plicy is being applied correctly).
I do not understand what is happening.
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