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Traps - Tier A vs Tier C
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05-15-2020 08:20 PM
Good Morning Colleagues
I have received quotation from Palo Alto distributor in Egypt for Palo Alto traps , Can you help me explaining the difference between the below options of traps:
Option A: Traps Advanced Endpoint Protection for agents, tier A, 1-year prepaid, includes Premium Support
Option B: Traps Advanced Endpoint Protection for agents, tier C, 1-year prepaid, includes Premium Support
Thx in advance
Best Regards
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05-21-2020 11:43 AM
Hi @AhmedSallam -
Sorry, I was out of the office yesterday. I heard back from one of the sales reps. The tier letter serves no technical purpose or difference in service whatsoever. It only has to do with quantity of agents.
David Falcon
Senior Solutions Architect, Cortex
Palo Alto Networks®
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05-18-2020 09:05 PM
Hi @AhmedSallam -
I'm not sure on this answer. I've passed the link to this article to one of our reps that can provide us the answer. I will let you know his response.
David Falcon
Senior Solutions Architect, Cortex
Palo Alto Networks®
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05-21-2020 11:43 AM
Hi @AhmedSallam -
Sorry, I was out of the office yesterday. I heard back from one of the sales reps. The tier letter serves no technical purpose or difference in service whatsoever. It only has to do with quantity of agents.
David Falcon
Senior Solutions Architect, Cortex
Palo Alto Networks®
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