Traps Upgrade from 4.1.2 to 4.2.7

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Please sign in to see details of an important advisory in our Customer Advisories area.

Traps Upgrade from 4.1.2 to 4.2.7

L3 Networker

Hi Folks,


Traps upgrade is getting failed while am trying to upgrade the traps agent from 4.2.1 to 4.2.7 through the ESM console with the help of the 4.2.7 upgrade Package.

In Parallel I am planning to upgrade the Agent through the other tool like desktop central and the SCCM. Kindly help to get the procedure for this task.


Can we use the upgrade package if we are upgrading through the external tool?




L4 Transporter

Hi @CyberEye -


From one of the workstations, what do you see during the upgrade attempt?  Is the package getting there?  Is there an error?  Or is it failing without any notification.  Have you tried running the installer directly from a workstation?


As far as the upgrade goes from SCCM, I would actually use a standalone installer.  I believe the upgrade .zip contains multiple installers. 

David Falcon 
Senior Solutions Architect, Cortex
Palo Alto Networks® 

We restarted the server and seems the issue resolved

  • 2 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!