PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

cancel
Showing results for 
Search instead for 
Did you mean: 

PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )

L1 Bithead

Hello Team  , after installing PA Expedition release VM 1.1.91.1 , i have faced an issue related to internal checks ( Verify the PanOrders agent is running to accept background jobs ) , both start/restart button didnt work , do you have any opinion to fix this please , 

in addition to , im trying to add devices , please retreive configuration function status is downloading but there is no real files to download , as i think its related to PANorder agent primary issue

 

Thanks for your feedback and support 

@ links to members

Br
MoAbbas
1 ACCEPTED SOLUTION

Accepted Solutions

First to stop the services:

$sudo service mysql stop

$sudo service rabbitmq-server stop

 

To create a sepearte folder , you use "mkdir" command , for example :

cd /var/lib/

sudo mkdir /temp

sudo mv /var/lib/rabbitmq/* /var/lib/temp

 

Then 

sudo service mysql start

sudo service rabbitmq-server start

View solution in original post

9 REPLIES 9

L5 Sessionator

@MohamedAbbas Try to reboot the VM and check if there is any error logs in /tmp/panReadOrders.log

rebooted , but i didn't see any log issues appear 

any other opinion please ?

Br
MoAbbas

Please check the rabbitmq status by following below article:

 

https://live.paloaltonetworks.com/t5/expedition-discussions/rabbitmq-not-properly-starting-failing/t...

 

Yes , that right issue appear for rabbitmq-server status >>have failed to start RabbitMQ Messaging server 

but after stop the services >> Could you please clarify more details info for this step please ,, how can >>>A separate folder was created and we moved the files from ( var/lib/rabbitmq/ ) into that temporary folder after the service was stopped.>>>

Br
MoAbbas

after run >> sudo service rabbitmq-server start

an issue appear as below :

Job for Rabbitmq-server.service failed becuase the control process exited with error code , see system status rabbitmq-server.service and journalctl -xe for details 

 

 

Br
MoAbbas

Try $sudo service rabbitmq-server stop first , then $sudo service rabbitmq-server start

still the same issue appear , rabbitmq didnt work

Br
MoAbbas

First to stop the services:

$sudo service mysql stop

$sudo service rabbitmq-server stop

 

To create a sepearte folder , you use "mkdir" command , for example :

cd /var/lib/

sudo mkdir /temp

sudo mv /var/lib/rabbitmq/* /var/lib/temp

 

Then 

sudo service mysql start

sudo service rabbitmq-server start

Thanks alot Solved 

Br
MoAbbas
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!