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PA Expedition PAN Order Agent is stopped ( Remediation: Start the agent )
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02-22-2021 05:49 AM - edited 02-22-2021 06:29 AM
Hello Team , after installing PA Expedition release VM 1.1.91.1 , i have faced an issue related to internal checks ( Verify the PanOrders agent is running to accept background jobs ) , both start/restart button didnt work , do you have any opinion to fix this please ,
in addition to , im trying to add devices , please retreive configuration function status is downloading but there is no real files to download , as i think its related to PANorder agent primary issue
Thanks for your feedback and support
@ links to members
MoAbbas
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02-22-2021 10:18 AM
First to stop the services:
$sudo service mysql stop
$sudo service rabbitmq-server stop
To create a sepearte folder , you use "mkdir" command , for example :
cd /var/lib/
sudo mkdir /temp
sudo mv /var/lib/rabbitmq/* /var/lib/temp
Then
sudo service mysql start
sudo service rabbitmq-server start
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02-22-2021 07:54 AM
@MohamedAbbas Try to reboot the VM and check if there is any error logs in /tmp/panReadOrders.log
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02-22-2021 08:07 AM
rebooted , but i didn't see any log issues appear
any other opinion please ?
MoAbbas
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02-22-2021 08:20 AM
Please check the rabbitmq status by following below article:
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02-22-2021 08:37 AM
Yes , that right issue appear for rabbitmq-server status >>have failed to start RabbitMQ Messaging server
but after stop the services >> Could you please clarify more details info for this step please ,, how can >>>A separate folder was created and we moved the files from ( var/lib/rabbitmq/ ) into that temporary folder after the service was stopped.>>>
MoAbbas
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