06-09-2026 01:31 PM
New to Prisma/ADEM and GlobalProtect in a SASE environment. I'm using ADEM/Activity Insights to troubleshoot a user experiencing Citrix Disconnects. We noticed high Memory Utilization (> 85%) and believe that is it. However, I'm perplexed- ADEM shows two ~ 5-minute gaps in Synthetic Performance Metrics graphs in the user's Experience graphs but Connection graph shows GlobalProtect remained connected. (Please see attached).
Are these gaps normal? Is this something within SCM/ADEM that it didn't store this information, or is it perhaps that the ADEM/GP client couldn't report this data due to the high memory utilization?
Thanks for any input.
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