Antivirus and apps - Error in retreiving data - PAN OS 6.0.1

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L1 Bithead

Antivirus and apps - Error in retreiving data - PAN OS 6.0.1

Hi,

I'm a customer with two PaloAlto PA-2020 with active/passive config running without issues.

I've just upgraded from 5.0.11 to 6.0.0 and then to PAN OS 6.0.1 (latest)

Starting with PAN OS 6.0.0 I can't check for apps and antivirus upgrades from the "Dynamic Updates" link. It gives the error "Error in retrieving data".

error-in-retriving-data.png

This situation didn't happened in previous versions of PAN OS.

From an SSH console, I can run:

>request antivirus upgrade check

>request antivirus upgrade download latest

>request antivirus upgarde install version latest

All commands succesfully. I can see succesfully installation in the General Information widget (dashboard).

antivirus-p1.png

So, is there an issue from the web PAN OS interface for the Dynamic Updates section ??

Thanks in advanced.

Albert

Tags (1)
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L3 Networker

I have run into this issue too, no solution so far.

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Not applicable

Same issue here. Any solution known?

Manual install of update file works, status on dashboard reflects actual update version. However, error message stays.

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L0 Member

Hi,

we changed the timezone to GMT - commited the changes - then the dynamic Updates worked !!!

regards

Marius

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L3 Networker

Are you able to update via CLI ? If yes, you may be running into a known issue. If you are able to upgrade via CLI then change the time zone to GMT/CST or any zone with 3 characters that is closet to your time zone. Please let me know if that fixes the issue on GUI.

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L0 Member

Hi dpalani,

you're right! That's why I wrote my solution to help the others.

regards

Marius

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L1 Bithead

Hi dpalani. Mr. steurerCC had the right solution. Changed the time zone from Europe/Madrid to GMT, save, commit and voilà. It works !!

Thank you guys !!

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L5 Sessionator

Hello.

I've changed timezone to CET (which has 3 chars and is exactly my zone), commited policy and it didn't help. I still have errors for Antivirus and Applications and threats.

Best regards,

Simon

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L6 Presenter

I also could not solve that with 3 chars

I opened a case and they told me it will be fixed with 6.0.2

Dynamic Updates Page Error with Timezone Setting of More Than Three Characters

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L5 Sessionator

I've just realised, that CET is actually CEST at the moment because we're on summer time. So it's not 3 letter right now.

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