Please verify if there are any pending jobs in queue via CLI:
admin@PA-2020> show jobs all
(& Reference any Active jobs under 'Status')
You can clear stuck jobs (Threat/AV) via the following command:
admin@PA-2020> clear job id <ID #>
Can you please attempt to upgrade AV manually using the WebUI or from CLI, via the following command below:
admin@PA-2020> request anti-virus upgrade install version latest
'show jobs all' from CLI will confirm if AV is being downloaded/installed. (Check periodically & confirm the job/install complete successfully)
Since you are out of date with AV Signatures for the automated process, you may want to contact support so we can troubleshoot further.
Thanks very much,
I appear to have the same issue as well. It's a PAN 4020 running 4.0.2. Last successful AV update was also on 7.7.11. Not sure if Asanka is having same issue with commits - but I am unable to do any commits at this point (they all fail).
I have no active jobs to clear either. I ran the upgrade through the CLI (request anti-virus upgrade install version latest) and the download was successful - but the commit still fails (at the 10% mark). I am unable at this time to reboot the device to see if that clears any issues. Thanks.
My other 3 PAN devices have also not been getting AV updates since 7.7.11. But I noticed that on the support site for Dynamic updates - there is no newer package then from 7.7.11. Nothing new for 4 days?
The last AV release was version 520 and was released on 7/8/11, but the release date actually shows the build time as opposed to the actual release time. So your last AV update was actually 7/8/11. We will release 521 this morning PDT.
As for your commit issue, have you opened a support case for this?
Ok - good - so then last update is what it should be and not an issue. No have not opened a case for support on the commit issue yet. I ran into the issue late Friday. It first commit failure made reference to an error with the AV content - but subsequent commit attempts no longer show that message. I was hoping I could recreate the error - as it's not in the logs that I can see. Thanks!
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