AOL Mail

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Not applicable

Re: AOL Mail

In response to mgoodnow's issue, we are having the same issue as well.  We are blocking aim and aim-express.  When I check my discards, we are showing that we are discarding aim-express and showing that aim-mail is flowing through, but still cannot access mail (tells me that "An error occurred while retrieving your messages.  Try again." When I try to access the "Settings", it gets stuck in "Loading", but nothing ends up loading.

The one difference is I don't see "aim-base" in my sessions like you have in your screenshot.

Looks like a support case will need to be created for further troubleshooting.

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L4 Transporter

Re: AOL Mail

I think I see the descrepency.  You did your test with aim.mail.  The issue we are having is with AOL Mail (mail.aol.com).  Not sure how different the 2 are - but the logo is different and possibly the URL.   We are currently on 3.1.6.  Thanks.

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L6 Presenter

Re: AOL Mail

Hi Mike,

Do you mind calling Support and opening a case?

Regards,

Renato     

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L4 Transporter

Re: AOL Mail

I have submitted a support request.  Thank you!

Mike

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L4 Transporter

Re: AOL Mail

I placed a support call last Friday and the response was that they are aware of the issue and that it should be resolved in this weeks content update.  As always Palo support rocks!

Mike

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