Apps and Threats 578-3263 *URGENT* *SOLVED*

[Jack_Howells]

We have had a few issues with customers and their network when upgrading to the latest Apps and Threats update.

Can anyone comment on this at all?

A few examples of issues are that decryption is not working, and communication to the LDAP server was lost. Sessions are closed with the error message "resources unavailable".

Regards

Jack

[melliott]

That was particularly painful...

[courier72]

Agreed.  I was not expecting to find the solution the issue in that place.  As we were working backwards through the issue, it was the only thing that made sense af far as the timeline of failure as we saw it on our end.

[TheRealDiz]

Hi all,

I have tested another work-around, simply reboot your PA firewall solve this issue.

Also I Have tested with 7.1.0 and I can clearly see that 578 content doesn't cause any kind of issue with this PAN-os version.

So in conclusion you can:

- Revert to 577

- Reboot your PA firewall

- Install latest PAN-os version 7.1

All of these options solve this issue.

Best Regards

Luca

[Jack_Howells]

Hi Luca,

This is brilliant, thanks for your hard work.

However.. Palo have removed the 578 content update from the update server, so this is now irrelevant 😛

I appreciate your efforts however, good job!

[zac_hg]

I was told only the 3K platforms are affected and it is a resource depletion issue. Can anyone confirm if they've seen the issue on other platforms? I've confirmed that at least 2 PAN-VM series don't have the issue with update 578.