Apps and Threats 578-3263 *URGENT* *SOLVED*

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Apps and Threats 578-3263 *URGENT* *SOLVED*

L3 Networker

We have had a few issues with customers and their network when upgrading to the latest Apps and Threats update.


Can anyone comment on this at all?

A few examples of issues are that decryption is not working, and communication to the LDAP server was lost. Sessions are closed with the error message "resources unavailable".





not 578-3263 I mean

L1 Bithead

We had this same problem and reverted as soon as the issue was found. Waiting for their reasoning. 

L4 Transporter

Hi all,


One of my customer asking if there is a way to receive PA update related to this kind of issue.

I have received this e-mail as partner:



Dear Customer,

With Applications and Threats Content version 578, Palo Alto Networks received reports that customers running PA-3000 series devices may experience an issue with resource exhaustion on their firewalls. To address these reports, Palo Alto Networks has temporarily removed this content update while we investigate the root-cause.

We advise that content version 578 not be installed on PA-3000 series devices, and to revert to 577 if this has already been done. Palo Alto Networks will release an update once this has been resolved.

-Palo Alto Networks Customer Support



Customers wants this e-mail directly from Palo Alto but he didn't receive it yet.


There are a lot of customers that received this one, but not all customers.



Is that related to their setting on PA account?


Best Regards

It seems to have been sent to at least email addresses we have in customer portal...

Any users on our support account get them if the boxes below are checked....Not sure about merely having an account on the community site:

Palo Support.JPG

Thanks @Brandon_Wertz


I suppose right.. Customer didn't flagged it haha 😉



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