ata2.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0.

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Highlighted
L1 Bithead

ata2.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0.

This morning there were 3 unusual system alerts on our PA-4020:

1.

type: SYSTEM

subtype: general

config_ver: 0

time_generated: 2010/09/29 02:07:32

vsys:

eventid: general

object:

fmt: 0

id: 0

module: general

severity: medium

opaque: ata2.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0.

2.

type: SYSTEM

subtype: general

config_ver: 0

time_generated: 2010/09/29 02:07:52

vsys:

eventid: general

object:

fmt: 0

id: 0

module: general

severity: medium

opaque: ata2.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0.

3.

subtype: general

config_ver: 0

time_generated: 2010/09/29 02:08:34

vsys:

eventid: general

object:

fmt: 0

id: 0

module: general

severity: high

opaque: Content job failed

A quick Google search seems to indicate this might be a disk problem?

What steps should be taken next?

Highlighted
L3 Networker

first two errors comes from failed ATA transaction. It does not mean that the drive is immediately failing, but is a good sign that the drive is starting to have issues.  Generally means that it is likely to have other problems in the near future.

third error means content failed to either download or install.

Please open up a case for further investigating.

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