Can someone step me through how to change this block-continue to an allow? step by step
Hello @MMurphy1
thank you for reply.
I can see 2 potential issues:
- Regardless of geo location I tested it from (North America, Europe, Asia), the domain "media.officedepot.com" has re-direction to "cloudinary.com". By doing a quick subdomain search, it appears that while officedepot.com has many subdomains, the subdomain "media.officedepot.com" does not exists. I believe that users behind the firewall should navigate to main domain: "officedepot.com" instead.
- When it comes to troubleshooting this kind of issues with unpredictable result, it is often caused by overlapping categories: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClzSCAS From the first screen shot you provided it is matching correct category in green circular and also something else in red circular:
Could you please check all details by expanding window? From this limited view in screen shot it is hard to judge.
Also, again I would like to bring up again to the attention that setting URL category to "allow" will not provide any logs, it will only silently allow user to visit site without Firewall logging it. This is not so convenient for troubleshooting. Since you see some of the URL logs where you captured screen shot, it is hitting something where action is set to something else than allow.
Kind Regards
Pavel
What actions do I take next or what other info is needed?
Hello @MMurphy1
I am sorry for late response.
From the screenshot you provided everything looks correct to me. To make sure that you are not running into overlapping custom URL categories, could you search the: "media.officedepot.com" in global find located in the top right corner:
Also would it be possible to come back to the first point I mentioned in my last reply? Are you able to open "media.officedepot.com"? To me it looks like that this sub domain does not exist.
Kind Regards
Pavel
