Can not download Software or Dynamic Updates on PA-200 w/7.01-b19

Showing results for 
Search instead for 
Did you mean: 

Can not download Software or Dynamic Updates on PA-200 w/7.01-b19

L1 Bithead

I cannot download Software or Dynamic Updates on PA-200 w/7.01-b19


Cleared all logs and also reviewed tech note "How and When to Clear Disk Space on the Palo Alto Networks Device"


Reviewed LiveCommunity and deleted files in the pcap directory and also the debug-log mp-log files.


Anymore thoughts?



a0824967@TOMC-PA-200> show system disk-space

Filesystem            Size  Used Avail Use% Mounted on
/dev/sda3             1.9G  1.3G  537M  71% /
/dev/sda5             6.6G  5.7G  584M  91% /opt/pancfg
/dev/sda6             1.9G  429M  1.4G  24% /opt/panrepo
tmpfs                 1.3G  116M  1.2G  10% /dev/shm
/dev/sda8             2.4G  637M  1.7G  28% /opt/panlogs
a0824967@TOMC-PA-200> show system files
total 4.0K
drwxrwxrwx 2 root root 4.0K Feb  1 14:47 crashinfo
total 0

L3 Networker

> Check in Device > Setup > Services > Service route and see if you are using management interface or any other interface for PAN Updates ?

> Check if the internet connectivity is there for the interface which is used to download the updates

> Check if your dns is able to resolve

L5 Sessionator

What error are you getting while trying to download the software? Click on check now and then try to download again.

Apparently you are still running beta version code (7.0.1-b19). Can you try again with release version installed?

L3 Networker

Kindly Mention the error message  which you get when  trying to download  the same it will surely help to find the Root cause of the issue

L7 Applicator



since you're still running on beta software, you may first need to refresh the software page and download the 7.0.1 base image (non-beta) before you can upgrade to later maintenance releases


Tom Piens
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!