07-09-2020 08:22 AM
I have the problem that, running GP 5.1.1 I get the message that there is a newer GP Version (5.1.5) available.
But when I try to update, the update is not working.
The Debug Log shows:
(T8312)Info ( 604): 07/08/20 07:41:15:329 #### updater started, command is C:\Users\[...]\_temp3356.msi
(T8312)Debug ( 39): 07/08/20 07:41:15:329 try verify file C:\Users\[...]\_temp3356.msi
(T8312)Error ( 165): 07/08/20 07:41:15:334 The file C:\Users\[...]\_temp3356.msi is not signed or corrupted
(T8312)Error ( 634): 07/08/20 07:41:15:334 file did not signed by us, return now
Until now, I could not figure out what goes wrong.
Maybe someone had the problem earlier and can help out?
07-14-2020 05:12 AM - edited 07-14-2020 05:13 AM
07-21-2020 02:57 AM
I got a solution from PAN for this one.
As the GP Client (in this particular Case) could not resolve the GP Portal FQDN through the VPN tunnel, the update failed.
The solution was to create an entry on the internal DNS Server that resolved the Portal Name to the corresponding IP.
After that, the update finally was possible.
Maybe someone comes around with the same problem and can find the solution here.
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