Couple of questions about GlobalProtect client and AppStore through PA500

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Couple of questions about GlobalProtect client and AppStore through PA500

L1 Bithead

        Hi, I've recently upgraded our PA-500 to 4.1.3 and found that this version has significantly improved over the previous 4.0.X.

But now I have few quirks that the new version brought up or didn't solve as I expected.

     First, after upgrading the NetConnect on one PC (outside of company and not in our domain, Windows 7 Ultimate SP1) to GlobalProtect 1.1.3 VPN client, the PC started to do auto login to the first local user (accidently without password) and every time I do Log Off or Switch User I get back to this user's desktop. To clarify, on this PC, I have two users, one Power User account without password (the one that does auto login) and one other Administrator account with password. I'm sure that GlobalProtect is the cause of the problem because every time I remove the client, login process goes back to normal.

     Second, I’ve been experiencing some dificulty with using the Apple AppStore from iOS devices when there is URL filtering enabled. Can anyone suggest which URL categories should be allowed/passed or some speciffic URLs added to exclude list for this Apple service to work properly?

Thanks for any kind of help in advance!


L4 Transporter


I think you might have enabled "single sign on" under the global protect setting on PAN firewall. With Single Sign on, the Client will use the windows credentials of the user to authenticate to the GlobalProtect Portal. This method is completely transparent to the end users. This might be causing your login issue, try disabling it on PAN then uninstall the GP client from the end user's machine. Download the client again and re-install it. Let us know if you have the same issue.

Regarding your second query, you need to find which URLs does App Store tries to connect, based on that URL you can figure out the category, which can be done with the help of the following command on the CLI:

PAN> test url <website>

Allow those categories and see if you can access the App store without any issues.



When a user accessess the "iTunes Store" feature, iTunes accesses the following URLs:

These are actually CNAMEs to edgesuite and akamai, so you should also allow the "content-delivery-networks" URL category.

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