Different source user in Monitor tab

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Different source user in Monitor tab




Can you please advise why sometimes 1 user can show up with a different credentials in the Monitor tab? Please direct me to a KB/Article to rectify the issue.

For example:

Source user:


This causes some applications are being denied because of the false user information is not in a appropriate security group.


Thanks in advance.

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L4 Transporter

Hi @Farzana,


This is weird. Do you have User-ID agent and agentless both configured in your environment?




L1 Bithead

Hi Farzana,


Does the setup involves multi domain forest and global catalog server ?

You can have a look at this article which talks about why we may see both netbios name as well as fqdn in user mapping.




L4 Transporter

Which article Anirudh?

Please provide the link.

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