dns-signature cloud service connection refused.

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Highlighted
L1 Bithead

dns-signature cloud service connection refused.

Greetings:

I am seeing in the System Log the following message "dns-signature cloud service connection refused"  Checking the traffic logs the management IP address is not being blocked.  Where do I look to resolve this error message?   Thank you.

Highlighted
Cyber Elite

@Steve_Dussault 

This also happens if connection to cloud is refused.

Make sure Firewall management interface has connection to cloud 

Try this command

 

show dns-proxy dns-signature info

 

Regards

MP
Highlighted
L1 Bithead

MP18:

Here is the results of the command.  The firewall has Internet access but for some reason cannot connect to the cloud service?

 

 show dns-proxy dns-signature info

Cloud URL: dns.service.paloaltonetworks.com:443

Last Result: Timeout was reached ( 11 sec ago )

Last Server Address:

Parameter Exchange: Interval 1800 sec

Whitelist Refresh: Interval 86400 sec ( Due 83823 sec )

Request Waiting Transmission: 0

Request Pending Response: 0

Cache Size: 8


 ping host dns.service.paloaltonetworks.com
PING dns.service.paloaltonetworks.com (130.211.8.196) 56(84) bytes of data.
^C
--- dns.service.paloaltonetworks.com ping statistics ---
12 packets transmitted, 0 received, 100% packet loss, time 11013ms

 

ping host updates.paloaltonetworks.com
PING updates.gcp.gslb.paloaltonetworks.com (34.96.84.34) 56(84) bytes of data.
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=1 ttl=113 time=231 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=3 ttl=113 time=229 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=4 ttl=113 time=227 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=5 ttl=113 time=228 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=8 ttl=113 time=228 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=9 ttl=113 time=231 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=10 ttl=113 time=228 ms

Highlighted
L1 Bithead

show dns-proxy dns-signature info

Cloud URL: dns.service.paloaltonetworks.com:443

Last Result: Timeout was reached ( 11 sec ago )

Last Server Address:

Parameter Exchange: Interval 1800 sec

Whitelist Refresh: Interval 86400 sec ( Due 83823 sec )

Request Waiting Transmission: 0

Request Pending Response: 0

Cache Size: 8


 ping host dns.service.paloaltonetworks.com
PING dns.service.paloaltonetworks.com (130.211.8.196) 56(84) bytes of data.
^C
--- dns.service.paloaltonetworks.com ping statistics ---
12 packets transmitted, 0 received, 100% packet loss, time 11013ms

 

ping host updates.paloaltonetworks.com
PING updates.gcp.gslb.paloaltonetworks.com (34.96.84.34) 56(84) bytes of data.
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=1 ttl=113 time=231 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=3 ttl=113 time=229 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=4 ttl=113 time=227 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=5 ttl=113 time=228 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=8 ttl=113 time=228 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=9 ttl=113 time=231 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=10 ttl=113 time=228 ms

 

 

Highlighted
L1 Bithead

MP:

 

Here is the output of the command.  The firewall does have Internet access and can resolve DNS queries.

 

show dns-proxy dns-signature info

Cloud URL: dns.service.paloaltonetworks.com:443

Last Result: Timeout was reached ( 11 sec ago )

Last Server Address:

Parameter Exchange: Interval 1800 sec

Whitelist Refresh: Interval 86400 sec ( Due 83823 sec )

Request Waiting Transmission: 0

Request Pending Response: 0

Cache Size: 8


 ping host dns.service.paloaltonetworks.com
PING dns.service.paloaltonetworks.com (130.211.8.196) 56(84) bytes of data.
^C
--- dns.service.paloaltonetworks.com ping statistics ---
12 packets transmitted, 0 received, 100% packet loss, time 11013ms

 

ping host updates.paloaltonetworks.com
PING updates.gcp.gslb.paloaltonetworks.com (34.96.84.34) 56(84) bytes of data.
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=1 ttl=113 time=231 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=3 ttl=113 time=229 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=4 ttl=113 time=227 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=5 ttl=113 time=228 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=8 ttl=113 time=228 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=9 ttl=113 time=231 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=10 ttl=113 time=228 ms

 

 

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