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dns-signature cloud service connection refused.
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10-06-2020 05:22 AM
Greetings:
I am seeing in the System Log the following message "dns-signature cloud service connection refused" Checking the traffic logs the management IP address is not being blocked. Where do I look to resolve this error message? Thank you.
13 REPLIES 13
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03-17-2022 09:04 AM
Hi Cmuchong,
Have you tried what @JureKosmrlj said? Allowing the paloalto-dns-security app.
This has helped me.
Br,
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03-18-2022 09:54 AM
IF you have checked this url link https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000001Uc6CAE
Then still same issue then please open up TAC case.
Regards
MP
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05-22-2022 07:05 AM - edited 05-22-2022 07:09 AM
Thanks all, the solution finally was to upgrade to 9.1.11,10.0.7,10.1.1 (PAN-163800). If upgrade is not possible then a workaround is to use an in-country DNS (within China).
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06-03-2022 02:11 PM
Looking for resolution for this one and I see no updates for almost 3 months.
My device are not in China and have the same issue.
Any help out there?
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