09-30-2022 06:31 AM - edited 09-30-2022 06:32 AM
we have had this message in the system log for two or three days, is there currently a problem with the Palo Alto Cloud?
Does anyone else have this message too?
10-14-2022 12:00 AM
09-30-2022 07:30 AM
It's not a widespread issue, but since this is all distributed there could be an issue simply with your local cache.
10-01-2022 05:57 PM
We have been seeing this too for several days. We cannot find a resolution to this.
10-01-2022 09:20 PM
Same here. I have an open TAC case on the issue
10-03-2022 12:16 AM - edited 10-03-2022 12:36 AM
Please let us know the TAC case resolution on this issue.
My workaround about this issue is based on https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000001Uc6CAE
First I checked if DNS security subscription on my firewall is valid.
After I reset the local cache with command "clear dns-proxy dns-signature cache", the error message stop appearing in system logs and the local cache it's regenerated.
10-03-2022 03:47 AM
Thanks for the workaround, which I won't be able to look at until tomorrow.
However, I think it's more of a problem with Palo in the cloud, because somehow the availability of the cloud service is criticized here.
10-04-2022 01:49 AM
I have the same problem at multiple customers and multiple 400 series firewalls. Clearing the cache didn't help for me, the error messages appeared again after some time. Did it stop for you completely?
10-04-2022 08:24 AM
Can you please confirm if you have completely stopped seeing those errors after clearing the cache or not?
10-04-2022 11:23 AM
I just checked and has reappear the error messages after some time also on my PA.
10-04-2022 11:44 AM
10-04-2022 12:21 PM
My last entry is 03 October at 05:20:14, US Pacific. Prior to that it was occurring several times a day. TAC is still reviewing the support file and other information I uploaded to the case.
10-05-2022 12:03 AM
10-05-2022 11:55 AM
Similar to you, my last entry was on 10/3 2:07:07 CDST.
10-06-2022 06:09 AM
Did you do something or did it stop on its own on October 3rd?
10-06-2022 02:04 PM
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