Error on generating system logs

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Error on generating system logs

L1 Bithead

i just upgraded to 9.1.11 from 9.1.10 and i get a pop up message saying "Error on generating system logs" but the logs shows up fine and updated

is this a bug ?

 

there isn't an error in the system monitor and i checked the known issues but it wasn't in them

 

perr.png

16 REPLIES 16

L4 Transporter

Hi @LAS 

 

a few days ago, I have upgraded Panorama from 9.1.10 to 9.1.11 as well and I am hitting the same issue. This seems only cosmetic. Other than this error message, all logs are loading properly. Likely it is a bug in 9.1.11.

 

Kind Regards

Pavel

Pavel Kucera

L4 Transporter

Hi @LAS I have opened a ticket to PAN TAC. So far, there is no conclusion. I will update you on this topic later.

 

Kind Regards

Pavel 

Pavel Kucera

Hello,

Is there any update on this issue? I have the same error after upgrading panos from 9.1.10 to 9.1.11. Just when I am reaching the monitor tab.

Thanks in advance. Hope I get a prompt feedback from experts on this issue.

 

Best regards,

Nazmul

@PavelKThat is great, Thanks

 

Best regards,

L0 Member

Guys, do we have any further update on this. Can confirm if this is Cosmetic bug or there is any effect still.

 

I did upgrade few PAs and get same pop-ups.

 

Regards,

Manohar

L4 Transporter

Sorry guys for not giving any update on this. Unfortunately, there is not much to share. 3 days ago, I got an update from TAC that they are observing this issue from multiple customers without seeing any impact on device functionality, however the root cause is still under internal investigation and they come back to me again next week.

 

Kind Regards

Pavel

 

 

Pavel Kucera

L0 Member

Hello Support,

 

We are facing this issue as well, when we select the Monitor tab, we get that message.

 

Do you already have an update? We would appreciate it.

 

Best regards!

L4 Transporter

Hello Everyone,

 

today, I got an update from PAN TAC:

====================================================================================

I have made some research and can confirm similar cases with the same version PAN-OS version 9.1.11,

You do not need to worry, as you suspected, it is a cosmetic issue and it has no effect on the Production device.

More over, it doesn't happen in PAN-OS 10.

====================================================================================

Other than this, I did not get any further information so we will have to wait to see this is going to be fixed in future releases in 9.1.X.

 

Kind Regards

Pavel

Pavel Kucera

L1 Bithead

We just got a support call with this issue. I suggested the Customer to restart the management server, he didn't want to do it. Has someone tried this? Just curious if it helps at all.

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