Error: Threat database handler failed (Module: device)

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Palo Alto Networks Approved
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Error: Threat database handler failed (Module: device)

L3 Networker

I got two devices 3020 and is running with HA Active/Passive.

First, I have download and install "Application version 384-1877 (07/18/13) and Threat version 384-1877 (07/18/13)" on the Active device and I select Syns ... to peer.

After that, I issue "request restart system" on the passive device.

Next, when the passive device reboot sussesfully, the HA feature is fail and HA is not enable on the passive device.

When I set disable HA Feature on the passive device and re-enable it, but it issue an error

"Error: Threat database handler failed  (Module: device) and commit fail "

Please view figure : threat-database error.png.

Please help me fix this problems



Thanks for all comment.

I have fixed it OK

Thanks! I just got a 3020 yesterday and after running updates I had this same issue. This fixed it for me!

L5 Sessionator

I've found another weird situation when I get the same error message. I was testing DLP. After I finally managed to get rid of "pattern must be at least 7 bytes" configuration check I tried to commit the configuration. but I got "Error: Threat database handler failed  (Module: device) Commit failed." message. I've tried reverting threat database, upgrading, reinstalling... but nothing helped. Then I deleted my "Data Filtering" profile and "Data Patterns" object and commit was succesful.

There is probably a configuration check missing and the commit fail message is a bit misleading. Or is it just a bug. Btw this happened on PAN-OS 6.1.

Not applicable



I tried doing the steps mentioned it still not resolved, What can be done more on this.

L0 Member

Hi guys,
I had this same problem over the weekend however it wasn't the content packages that were at fault.
Panorama was pushing to a device group and in my instance, the firewall wasn't getting the config and showing as "failed error: threat database handler failed"

There was a piece of config on Panorama that was pushing out to the firewall that it didn't like. Once this was resolved in the device group, I was then able to re-push again.

To test this you can push to a singular device to see if the error comes back.

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