error while generating PDF from ACC tab in PA3230

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

error while generating PDF from ACC tab in PA3230

L1 Bithead

prior to few days ahead we were able to download PDF report from ACC tab in Palo Alto but as of now while downloading the report, i can't download the PDF, it gets stuck.

5 REPLIES 5

Cyber Elite
Cyber Elite

Thank you for the post @rajumaharjan

 

Do you mean this PDF Export option?

PavelK_0-1633064522651.png

Does the progress bar finishes while generating report?

 

Kind Regards

Pavel

 

 

Help the community: Like helpful comments and mark solutions.

L1 Bithead

I will check and confirm, By the way what could be possible causes of the issue.

Cyber Elite
Cyber Elite

Thank you for reply @rajumaharjan 

 

Could you try to restart management process: debug software restart process management-server then run the PDF export again?

 

Note: By restarting management process it will through you off from CLI and GUI, but you can re-login again after a minute.

 

Kind Regards

Pavel

 

 

Help the community: Like helpful comments and mark solutions.

After  running debug software restart management-server/ software restart device-manager, The report generation is ok. A query though, is report generation task resource consuming in PA.

Cyber Elite
Cyber Elite

@rajumaharjan,

Report generation is one of the most taxing things you can do from a management aspect. Just keep in mind that on a PA-3200 series taxing the management server doesn't have any effect on your ability to pass traffic, so outside of management tasks it doesn't actually matter.

  • 2641 Views
  • 5 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!