Failed to renew device certificate

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Failed to renew device certificate

L3 Networker



the device certificate is going to expire end of march.

My PA trys to renew it and comes up with the following error:

Failed to renew device certificate.Failed to send request to CSP server.Error: No OCSP response received(dest =>


I have no telemetry enabled.

Just activated the certificate with OTP on 2020/12/29 after upgrading to PanOS 9.1.7.


Now it´s the first try of my PA to renew it.


The only thing i found relates to PanOS 9.1.8 wich seems to fix another error with device certificate:

Fixed an issue where the firewall returned the following error message when attempting to request a device certificate using a one-time password (OTP): 

invalid ocsp response sig-alg


Any ideas where to look for?




I have no such link.




PCNSE, PCNSC, CyberForce

Community Team Member

Hi @Jason_Lieberman ,


There's a way to fetch it using the CLI:

admin@PA-LAB> request certificate fetch otp <value>


replace <value> with the OTP generated on the support portal.


Hope this helps,


LIVEcommunity team member, CISSP
Don't forget to hit that Like button if a post is helpful to you!

While the 'request certificate fetch otp' is not a valid command on my 440.  'request certificate fetch' is.  When I ran that is managed to get a new cert.  I'm shocked!  It's been failing for a few weeks now and TAC is stumped as to why.


Thank you for that.

PCNSE, PCNSC, CyberForce

Try the solution here on the 440 - it works luckily :

Then ssh in and try simply:

 request certificate fetch


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