File is being blocked

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

File is being blocked

There is a file that is being blocked with an extension of .ATB.ZIP is there anyway to allow this file to be downloaded instead of being blocked by the rule. I am guessing this is a predefined rule in the Palo Alto because all other .zip files are allowed. Should I inform the company to change the name of the file so that it is allowed to be downloaded. 

1 REPLY 1

Cyber Elite
Cyber Elite

Hello,

What do the logs say is the reason for the block? Could have a signature match to a known bad file?

 

Please advise,

  • 1605 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!