08-24-2022 03:11 PM
CHECK if Palo-HA pair are no longer connected because of an empty “auth-key”?
Panorama → Managed Devices → Summary
<<Check Certification Column (Should have “pre-defined”) >>
(1) –GENERATE-- OR --COPY-- <panorama-auth-key>
Panorama → Device Registration Auth Key
(2) Use Tools and SSH into Firewall :
(a) Start Stopwatch OR Use “paping” tool
https-tcp-ping “paping -p 443 <ip-address-of firewall>”
https://code.google.com/archive/p/paping/downloads
(b) SSH into Firewall2 : (putty, openssh)
(I) type command “request sc3 reset” (this resets it and gets ready for new auth-code)
(II) type command “debug software restart process management-server”
<< MGT WEB GUI & YOUR SSH connection will be KILLED >>
<< Wait 5 -10 Minutes OR watch paping tool >>
(c) SSH BACK into Firewall :
(I) type command “request authkey set <auth-code-from-step(1)>”
(II) Goto Config Mode type command “configure”
<< Wait 2-3 Min for services to be ready for commit >>
(III) type command “commit forced”
<< Check Output for Errors, Once Done Then >>
(IV) type “exit” press <enter>
(V) type “exit” press <enter>
<< Redo Step (2) with the second firewall in the HA Pair >>
(3) Re-Sync Firewall Data after Panorama shows “connected” in
Panorama → Managed Devices → Summary
(a) Push a config ONLY TO SPECIFIC firewalls to re-synced:
(I) Click → Commit → Push to Devices
(II) Click → Edit Selections
(III) Once on scope selection menu UN-CHECK all other Firewalls
(IV) Click “OK”
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
