Fuel Workshop - Watch Now: Managing Your Palo Alto Networks Assets and User Accounts

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In case you missed it, check out this new Fuel Workshop series, which covers the following topics:

• Customer Support Portal Overview
• License Management
• RMA Best Practices

Dive into the three-part Fuel Workshop video series and learn how to efficiently manage your Palo Alto Networks assets, accounts, and support needs. Led by experienced professionals, these sessions are packed with actionable insights and solutions to common challenges.

Fuel Workshop Video 1: Customer Support Portal Overview

In this video, Senior Customer Service Representative Tomoko Shiroishi and Expert Customer Service Representative Daniel Loh walk you through the Customer Support Portal (CSP). From account setup to enabling two-factor authentication, they cover everything you need to know to access and navigate CSP effectively.

Fuel Workshop Video 2: License Management

Daniel Loh provides valuable insights into handling licenses, including transferring them between devices, managing license approvals, and understanding spare device licensing. This video is ideal for professionals seeking to streamline their license management tasks.

Fuel Workshop Video 3: RMA Best Practices

 

Noorul Bargana Begum, Manager of Customer Service Representatives, shares comprehensive guidance on the Returned Merchandise Authorization (RMA) process, covering each RMA type and the specific return requirements by country.

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