General - PA 5220

[pkowalewski]

Hi

I have in logs this message

Type - SYSTEM

Subsystem - General

opaque: Number of hints on disk has exceeded 5000 due to log forward failures.

Someone may have had this error ?

Mr.P

[MP18]

issue was fixed by restart the log receiver from the root

[DaxVC]

I'm experiencing the same issue on my standby device( PA 5250 ).

But restarting the log-receiver service did not resolve the issue.

Any other suggestions ?

[nagarjuna.b]

Was it better in the "number of hints"(debug log-receiver rawlog_fwd show hints-stats) after you restarted the log receiver? all the logs that were failed to forward to PANORAMA are stored in the hints to forward in the next attempt. Once you restarted the log receiver the logs stored in the hints are started forwarding to PANORAMA as one log per second untill all the logs in the hints are become zero. So it may take a while to get that count down to 5000.

Not sure if there is any other issues. 

[DaxVC]

debug log-receiver rawlog_fwd show hints-stats

Hints statistics
Number of hints on disk : 0
Number of hints acked : 1
Number of hints corrupted : 0
Number of hints purged : 0

And still receiving the error...

[Lance]

Good Evening,

I am receiving the following error in the system log every hour on a PA-5220 running PAN-OS 9.1.5. There is no Panorama in the deployment and none for the rules have log forwarding enabled.

Error, SYSTEM ALERT : high : Number of hints on disk has exceeded 5000 due to log forward...

Any takers on this problem?

Lance

[MP18]

@Lance 

Please see this link

https://live.paloaltonetworks.com/t5/log-forwarding-discussions/quot-number-of-hints-on-disk-has-exc...

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As we don´t have an Panorama anymore they activate the HIP Mach parameter: "hipmatch-any"  to Panorama (under Device--> Log settings).

After that we check with "debug management-server rawlog_fwd show hint-state" that we have a lot of records in

Number of hints on disk  (over 19200) so they clear all this hints with "debug management-server rawlog_fwd clear hints-all" untill reach 0.

We deativate the HIP Match to the Panorama and commit

After that we don´t have more alarms

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Regards