Global Protect 4.1 'Sign out' button not clearing username credentials.

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Global Protect 4.1 'Sign out' button not clearing username credentials.

L0 Member

Hi All, 


I have an issue by where I am unable to clear the user credentials when using GP 4.1. 


Docmentation states when you click the 'sign out' button that it will clear the credentials entered/saved,  the cached password is being removed however the last user that logged in is still present. I am using a different user that is logging onto the machine and therfor GP must be using Cached credentials from somewhere. 

From my understanding the ‘ Sign out ‘ button operates the same as the ‘ Clear cached credentials ‘ in the previous GP versions. On the previous versions it removes both the username and password cached credentials.


I have checked the release notes and cannot see any mention of this in the change in behaviour.


Lookinng forward to your help





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