Global protect and Outlook 2016

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Global protect and Outlook 2016

Recently we observed an issue for users on GP and using outlook.

When the GP is etablished and if the user launches Outlook in less than 1 min the outlook throws the error

"we are unable to connect right now. please check your network and try again later"

The same user once connected to GP and tried to launch post 1 min the outlook works fine

I am unable to link to GP or generic Outlook behaviour, any pointed from the community is highly appreciated.


Are you still getting this message


"we are unable to connect right now. please check your network and try again later"

Yes, that's the error, tested it with ruleset permitting any generic users as suspected user-id mapping was causing anykind of slownes, but the status remains the same.

So do you still have a source user group in the policy. If so then set the source user to any and test again.

Yes, we did tried with a rule set having no source user/group attached, but no luck hence had escalated with MS Outlook if there are any latest bus on their office updates.

L0 Member

Any resolution to this issue?  We are running into this same issue with Prisma.

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