Global Protect client issue - really annoying

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Global Protect client issue - really annoying

L4 Transporter

This one has been bugging me for a long time and I've just been brushing it under the table, well new year, new resolve, so I thought I'd ask the smart people if anyone else has seen/experienced/fixed this.

My organisation has the Global protect client installed on all our laptops by default, regardless of if the user is office based or remote.

Also, owing to certain, erm, inability to deal with complex operations, the client is in "always on" mode (because some of the people I work with weren't able to deal with clicking on the icon and selecting "connect" when I put the client into on-demand mode).

Every time I start my PC (and everyone else experiences this as well), I get two occurrences of Windows announcing "Global protect has stopped working" giving me the options to close the program or retry. Doesn't matter if I'm in the office or remote.

The client *is* working - if I'm remote and enter credentials properly it logs on without issue - but the same damn error messages occur every time I start my PC.

PC's in question are running Windows 7 64 bit, and Global protect is version 1.2.7

Anyone else seen this? Know how to fix it?

Cheers, and Happy New Year!


OK, I've bitten the bullet and stuck in a support case.

Will advise of any outcome.


@jmenon - Hi! You've come out to our headquarters before and we've expressed these views to you... honestly I don't need you guys to come out and talk to us, I just need the product to perform and be intuitive for users.

Go copy the CheckPoint Endpoint Connect R73 client if you have to... that VPN client seems to be pretty intuitive for our users and has served us well.

Hope others are willing to opine on the other thread about the GP agent issues so it shows it's not just an isolated customer issue... Globalprotect Agent for OSX - anyone else running into MAJOR UI issues?

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