Global Protect - Newly Imaged Laptop, first time login before Windows login

[dpeterson4]

Hello,

Been trying to look around about how to do this but not finding anything.  So we are moving from AnyConnect to Global Protect.  The transition has been fairly smooth but ran into a unique issue yesterday.

We have a small number of user's who are remote who can't come into the office and they are getting a new laptop shipped to them.  In the past they were able to use AnyConnect to log into the VPN before logging into the PC because they didn't have any cached credentials.  How do I set up the same thing in global protect?

Thank you,

-Dustin

[reaper]

if you configure GlobalProtect for "prelogon", it creates a tunnel based on the machine certificate before the user has logged on

https://live.paloaltonetworks.com/t5/General-Topics/Configuring-Prelogon-for-GlobalProtect/m-p/7935#...

[dpeterson4]

Does that pre-logon tunnel connect on a newly imaged machine?

I thought the user had to log in first to get that to work.

[reaper · Accepted solution]

at the pre-logon stage the user has not logged into windows yet so is unknown

GP runs in the background and authenticates using an installed machine certificate as an 'unknown user' so it is connected to your infrastructure so your user can log on

cookie-enabled prelogon is also an option, but that does require the user to have logged on once before it will start working:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEeCAK

[dpeterson4]

Awesome, thanks for the info!