GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'
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GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'

L2 Linker

Hi!

Got a bit of a puzzling issue: This morning was committing a change when I got this mysterious error :-

"GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'"

... repeated for each of the GlobalProtect portal agent configurations (six across two portals). 

None of the changes I've made recently go anywhere near the GlobalProtect portals - there's been a change or two within the gateways but not the portals. 

The dumped configuration (we check all changes into a repository) contains what I believe to be the right configuration :-

» grep system-tray owl.config
set global-protect global-protect-portal ThePortal client-config configs chromebooks gp-app-config config show-system-tray-notifications value no
set global-protect global-protect-portal ThePortal client-config configs globalprotect-testing gp-app-config config show-system-tray-notifications value no
set global-protect global-protect-portal ThePortal client-config configs Default gp-app-config config show-system-tray-notifications value no
set global-protect global-protect-portal AutoPortal client-config configs Windows-globalprotect-testing gp-app-config config show-system-tray-notifications value no
set global-protect global-protect-portal AutoPortal client-config configs Windows gp-app-config config show-system-tray-notifications value no
set global-protect global-protect-portal AutoPortal client-config configs Chromebooks gp-app-config config show-system-tray-notifications value no

Although the validate showed a failure, the actual commit worked (although it caused a few extra grey hairs).

It gets even weirder: A colleague was trying to find the relevant item within the GUI ("Show System Tray Notifications") and couldn't find it. Whilst it was in my browser initially, after closing the tab and re-opening it, it had disappeared!

Anyone see anything like this? Or am I going even madder?

Running 8.1.9 on PA5250s

19 REPLIES 19

L1 Bithead

Problems came with the update from 8.0.x to 8.1.13.

This workaround worked for me today.

 

L0 Member

Just a bit more insight into this issue.  3 portals were showing the message so I wanted to see what change the recommended solution in this thread was making.

Portal 1 - Went to agent settings, clicked ok and noticed the commit link went blue.

It appears that the xml was not in the correct order and this "OK" click rearranges it.

 

AgentChange.PNG

 

 

I had the same issue come up today, and the previous fix worked.  just going in and opening each agent configuration and clicking ok for all of them and then comitting fixed it. 

 

(4/4/2020) Beginning with Applications and Threats content release version 8252, the dynamic configuration for System Tray Notification in the GlobalProtect app is removed (this option was deprecated starting in GlobalProtect app 4.1). You should expect to see a commit warning message ("GlobalProtect App Dynamic Configuration misses information for 'show-system-tray-notifications'") after you update to this or a later content release version. To permanently dismiss this warning message when it first appears, run the following CLI command in configuration mode:
delete global-protect global-protect-portal "<portal name>" client-config configs "<agent-config-name>" gp-app-config config show-system-tray-notifications

 

Did not work for us.  We are on 8.1.13.  3020 HA pair.

 

 

Just to qualify, what specifically worked for me, was the following;

Open each Portal Configuration>Network tab>GlobalProtect>Portals>click on each Porta>click on Agent>open the Agent listed under Configs>from the Configs window click on OK, then click OK to close the Portal Configuration screen>Commit changes to device.

Hope this helps someone.

This solution seemed to do the trick for me on the 220, will try this on the 5050s as well. thanks!

L1 Bithead

We were able to resolve this by performing a content update and then committing.

L0 Member

Do not worry, you can follow the link below for the solution:

 

Yes, the solution is that simple

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPUTCA4 

 

 

Seems PA have this KB now for  how to fix this issue from CLI and GUI

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPUTCA4

 

 

MP
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