GlobalProtect Data File will not install

[kfrankovich]

Greetings,

I upgraded to PAN-OS 8.1 / GP 4.1 in order to take advantage of the new interface.  This is a new deployment and I didn't want to roll out the old interface to the users.

Everything went smoothly except for HIP/OPSWAT v4.  I followed the instructions...but every time one of my firewalls ( i have three) tries to update the data file I get an error stating that it failed to install.  HIP is essentially broken and apparently this is not a current known issue with 8.1?

Anyone have any ideas/suggestions?  Seems weird I cannot do a manual install of this but oh well.

Thank you!

[AndyC_234]

You could have run 8.0.8 and still use GP 4.1, it's not necessary to run 8.1 for GP 4.1, it's backwards compatible up to PAN-OS 7.1

I don't think it's recommended yet to run 8.1 in production, new releases always tend to have a few issues.

The same goes for GP 4.1... it looks nice, and I'm sure it will be a great client, but it's not just there yet... wait until GP 4.1.2...

I would downgrade the firewall to 8.0.8, and use GP client 4.0.7 for now, despite the interface looks dated, it does not have the problems you describe and it's very stable.

[kfrankovich]

8.1/4.1 so far are very stable and work great.

The only issue I have is that I cannot download the OPSWATv4 data file.

I am not interested in downgrading to get this to work.  I would like the issue resolved.

If anyone out there has seen this with either the OPSWATv3 data file or the v4 data file after the upgrade, please help.

I am still working with support but as this is a new release this may be the first instance with this new bug.

Thanks in advance to anyone who can offer assistance with this issue.