Globalprotect dissonnection issues

[jdprovine]

I have a couple of users who say that when on the GP VPN client it disconnects them multiple times and I have not been able to reproduce their issues.

The only thing I have found so far is this in the system logs "globalprotect gateway user login failed. error existing user session found"

collected logs on the client and nothing really stands out. any ideas would be appreciated

[MickBall]

anywhere between the user and your Palo......

can you not just sack him and close the call?

[BPry]

@jdprovine,

I like @MickBall's suggestion. 

[MickBall]

get him to https to the portal when it fails....   see what happens

[jdprovine]

@MickBall

Well since he is my co-worker and a senior sys admin I don't think that is a choice 🙂

[jdprovine]

@BPry @MickBall

I like MickBall's suggestion too, it the best I have heard so far. Its such a crap shoot when you are talking about people remoting in from home, on their ISP and expecting everything to be equal to being on site 😛

But is it also possible that  the ISP drops the connection between the user and the PA, the connection on the PA does not close correctly, and it won't let him reuse the connection so to speak.