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Globalprotect dissonnection issues
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02-16-2018 05:48 AM
I have a couple of users who say that when on the GP VPN client it disconnects them multiple times and I have not been able to reproduce their issues.
The only thing I have found so far is this in the system logs "globalprotect gateway user login failed. error existing user session found"
collected logs on the client and nothing really stands out. any ideas would be appreciated
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02-16-2018 07:47 AM
While it isn't unheard of, it's oftly unheard of to have a ISP drop SSL VPN connections.
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02-16-2018 07:47 AM
No, when an existing session is found, the PA clears that session and allows the newer one...
you said that you can see this in your logs, look a bit further up and you should see the PA kicking him off to allow new connection
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02-16-2018 07:49 AM
But his ISP could be iffy and heavens knows I can't control that, and on the other hand I don't have these issues he has from my home
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02-16-2018 07:51 AM
I could seem him disconnecting but not logging off. You mentioned something about having to try a few times before being able to reconnect, what would case that?
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02-16-2018 07:52 AM
so... invite him round for a cup of tea and see how he gets on.... surely he must connect from other sites/wifi... what happens then...
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