- Get Started
- News & Events
- Collaboration
- Education Services
- Technologies
- Next-Generation Firewall
- GlobalProtect
- Threat Prevention Services
- Endpoint Protection
- SSL Decryption
- App-ID
- Content-ID
- User-ID
- 5G
- IoT Security
- Cloud Identity Engine
Network Security
- Prisma Access
- Prisma Cloud
- Prisma SD-WAN
- CN-Series
- VM-Series:
- Alibaba
- AWS
- GCP
- Azure
Cloud Security
- Cortex XDR
- Cortex XSOAR
- Cortex Data Lake
Security Operations
- Resources
- COVID-19 Response Center
- LIVEcommunity
- Collaboration
- Discussions
- General Topics
- GlobalProtect has DNS issues after waking from sleep mode
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Printer Friendly Page
GlobalProtect has DNS issues after waking from sleep mode
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
04-09-2020 06:10 PM
GlobalProtect on Windows. User locks computer and computer goes to sleep. They return and unlock. If GlobalProtect has disconnected while in sleep mode, they user reconnects succsfully. User's drive mapping fail and apps fail. Pings name of server and that fails. PIngs IP address of server succeeds. Restarts PC and everything is fine again.
Whats going on?
- Mark as New
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report This Content
04-10-2020 12:25 AM - edited 04-10-2020 12:31 AM
What version of client do you have. When device wakes from sleep mode or switches from lan to wifi the client tries to reconnect to the previous gateway and some routing/domain issues seem to take place.
the same issue applies when using domain split tunnel exclusions.
have you tried a GP refresh before a reboot, are you above V5.1.
- Palo Alto General Logs and Log files that are in the managment, data and control planes overview/review in General Topics
- Possible DNS Issue after GlobalProtect upgrade in GlobalProtect Discussions
- Palo Alto Globalprotect app to gateway communication impact because of free hotel Wi-Fi. in General Topics
- Trouble with HIP checks for Anti-Malware in GlobalProtect Discussions
- Issue with GlobalProtect after Upgrade in General Topics
Show your appreciation!
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
