GlobalProtect no longer prompting for account

L0 Member

GlobalProtect no longer prompting for account



I use a GlobalProtect VPN  and have been having an issue logging in recently. The GlobalProtect VPN normally would prompt me with an Office 365 page to specify which account I want to login with but that no longer appears and will automatically use my windows account. I am getting the error message that states "The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account". I have tried just about everything I can think of to resolve this and even tried on a different computer and get the same error. I have uninstalled it completely cleaning the leftover folders and registry items, reinstalled it with the single sign-on switch set to off, cleared my credential manager, cleared my internet cache, imported the program files of a known working machine, and imported the registry entries from a known working machine.  The only thing these two machines have in common is that I have signed into office with the same account. Any help is appreciated! 

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