GlobalProtect - Windows 10 - Client Won't display

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GlobalProtect - Windows 10 - Client Won't display

L1 Bithead

I have a fresh install of Windows 10.  When I right click on the GlobalProtect icon in the tray no menu ever shows up.  I see the GlobalProtect icon in the taskbar but any click on it will make icon dissappear.  Any ideas or workarounds?

 

I have re-installed the client at least 5 times now and restarted my PC several times.  Same behavior every time.

 

Gif of the issueGif of the issue

16 REPLIES 16

L0 Member

I have this problem too

@bunk3rk1ng

Are you able to open Global Protect when you click on the icon in the start menu instead of thr one in the system tray?


@vsys_remo wrote:

@bunk3rk1ng

Are you able to open Global Protect when you click on the icon in the start menu instead of thr one in the system tray?


@vsys_remo Nope

have you checked to see if there are any pointers in the workstation logs, event viewer etc...

Update:  I tried the workaround for GPC-3860.  No change in behavior

 

@LukeBullimore  Restarting PanGPS service had no affect either.  I have not tried your safe mode idea yet since that's not really a long term solution.  I might try it later if I get desperate enough lol - getting close.

 


@MickBall wrote:

have you checked to see if there are any pointers in the workstation logs, event viewer etc...


I will check this next.

 

 

L1 Bithead

Update - The issue is fixed.

 

Steps to fix:  I have no idea.  I needed to log into my VPN this morning (Cyber Monday is getting close!) so i thought I would give it another go and it works perfectly.

 

Sorry to future people with this problem that I don't have any more info.

 

My best guess is that on a fresh install there is some runtime library that is missing and eventually while installing other applications the missing one was installed.

 

Left / Right clicking on the GP icon now brings up the context menu.

 

Problem is fixed.Problem is fixed.

I also had this problem, unable to get the client to display using multiple monitors. I did fix the problem by setting a default monitor, one of the three that I use.

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