GP 4.1.0 released and....

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L7 Applicator

could it be a pre-logon issue with 4.1.

 

have you tried other auth methods or just pre-logon.

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L4 Transporter

@MickBall

 

Yes primarily I have been trying it in the lab with on demand mode

Highlighted
Cyber Elite

@MickBall@hshawn,

I was actually playing around with this quite a bit last night, simply because I actually want to get 4.1 and the new UI rolled-out as soon as possible. I couldn't reproduce any connectivity issues in on-demand or pre-logon regardless of using 8.0.8 or 8.1.0. I'm guessing that it has to do something with your configuration, or for some reason the GP Package needs to be removed and re-downloaded/activated on your firewall. I've never seen one of those behavior poorly, but maybe something happened when you downloaded 4.1 that is causing your issues? 

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L4 Transporter

This morning I manualy installed the 4.1 client on a device configured for the corp network portal/gateway using pre-logon always on and it worked like a champ.

 

This was an 8.0.8 connection same as the lab environment. so the client is working there and it must be something in the config that the 4.1 client does not like in the lab. the lab is also setup to allow native android clients using Xauth so maybe that is it? I might have to start trimming features away until I find an indicator. fun... so much fun

 

p.s. the successful testing was done on a 32 bit machine so the client was 32bit but that should not make a difference

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L7 Applicator

have you looked at the PanGPS log from the client device, it may be helpful...

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L4 Transporter

I am not seeing anything helpful in the logs... but just to make it more confusing... it *works* on OSX!!

 

to summarize:

 

* OSX - working

* win7 - nope

* win10 - nope

* Linux - nope

 

I have created a support ticket, I can't help feel like we are always seeing crazy one-off nobody else has that issue type of things all the time.

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L1 Bithead

How long is your password?  I'm having an issue where the 4.1 client won't accept the last 3 characters of my password.  I have a 25 character password.  Frustrating.

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L1 Bithead

Just rolled back to 4.0.7-5 and password works fine.  Staying away until next release.

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L4 Transporter

@ChrisSmith

 

I think you just handed me the best clue! My password is 17 characters so I don't think its an issue of password length (for me anyway) I was looking at the logs (the PanGPS.log specifically) and noticed some odd broken XML in there then after reading your post I was looking at my password and noticed that part of my password was in the XML.

 

I think what is happening here is certain characters in the password are breaking it (notice line 3 below) The password character that appears before the broken XML tag is a < and after that is a > so I bet if i change my password to remove the < and/or the > it will be the magic fix for me. BUT Since prior versions don't break with that character and PA does not specify we cannot use that character, I think maybe they should fix the app and change their code to properly escape special characters.

 

(T5104) 03/08/18 18:47:04:975 Info ( 438): msgtype = hello
(T5104) 03/08/18 18:47:04:976 Debug(1120): Send response to client for request hello
(T5104) 03/08/18 18:47:05:479 Error(1455): end tag </7BsoX> not found
(T5104) 03/08/18 18:47:05:479 Error(1488): end tag </saved-passwd> not found
(T5104) 03/08/18 18:47:05:479 Error(1488): end tag </request> not found
(T5104) 03/08/18 18:47:05:479 Info ( 410): Message is not valid XML. Message is <request><ty
(T5104) 03/08/18 18:47:05:479 Info ( 194): Error processing receive data from client
(T5104) 03/08/18 18:47:05:479 Info ( 200): close client socket

 

This is just my theory and it really lines up with everything, I may test with a new password when I have time tomorrow and I will upadate my case with this new information. Thanks all for the dialog I feel pretty confident this is it.

Highlighted
Cyber Elite

@hshawn,

That's actually really interesting, and likely why you don't have many people running into it. I know that I have some users however that do actually utilize these characters in there password, so I'll have them give it a try. 

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