GP Mac - No internet access

Reply
Highlighted
L0 Member

GP Mac - No internet access

https://rodrigolascivo.com

I am not able to connect the internet after connecting to GP in Mac. In windows it works fine

Any ideas?

 

 

 

Highlighted
L1 Bithead

I'm having this issue as well. I don't see the issue on windows.

Highlighted
L2 Linker

Hello,

 

I'm sure you might have checked, but can you provide some additional details as to how your GP setup on the firewall is?

- different agent->client settings on the gateway?

- can you also check for the client settings as to if you have specific source groups (Windows) and OS: Windows ONLY is selected?

- when on vpn with your mac, can you trace and confirm if your traffic is going across the tunnel and what the road block is? (Can also check "netstat -rn -f inet" for route table).

-If traversing our tunnel, do you see traffic logs on the firewall and identify what's blocking?

 

Thank you.

Highlighted
L1 Bithead

Hi,

 

I'm a user. I don't have access to the firewall configuration

 

 

Here's the route table

 

Routing tables

Internet:
Destination Gateway Flags Netif Expire
default 192.168.1.254 UGSc en1
10.13/16 10.13.90.80 UGSc gpd0
10.13.7.24 10.13.90.80 UGHS gpd0
10.13.8.30 10.13.90.80 UGHS gpd0
10.13.90.80/32 link#14 UC gpd0 !
10.13.90.80 2:50:41:0:1:1 UHLWIi lo0
10.18.98/24 10.13.90.80 UGSc gpd0
10.18.208/20 10.13.90.80 UGSc gpd0
10.18.210/24 10.13.90.80 UGSc gpd0
10.18.234/24 10.13.90.80 UGSc gpd0
10.134.28/24 10.13.90.80 UGSc gpd0
10.134.30/24 10.13.90.80 UGSc gpd0
10.202.16/24 10.13.90.80 UGSc gpd0
127 127.0.0.1 UCS lo0
127.0.0.1 127.0.0.1 UH lo0
169.254 link#9 UCS en1 !
192.168.1 link#9 UCS en1 !
192.168.1.73 f8:e9:4e:66:f7:85 UHLWIi en1 1199
192.168.1.88/32 link#9 UCS en1 !
192.168.1.88 0:26:bb:16:67:1e UHLWIi lo0
192.168.1.90 link#9 UHLWIi en1 !
192.168.1.254/32 link#9 UCS en1 !
192.168.1.254 c8:51:95:fb:d5:d6 UHLWIir en1 1196
201.174.22.122 192.168.1.254 UGHS en1
224.0.0/4 link#9 UmCS en1 !
224.0.0.251 1:0:5e:0:0:fb UHmLWI en1
255.255.255.255/32 link#9 UCS en1 !

Highlighted
L1 Bithead

Here's some screenshots

 

VPN DisabledVPN DisabledVPN EnabledVPN Enabled

Highlighted
L2 Linker

This indicates that the administrator configured split-tunnel which means your internet traffic shall take your home/local network. 

 

- Can you ping 8.8.8.8 and traceroute 8.8.8.8 to see where it's breaking?

- Possibly, can you provide any of your GPS and/or GPA logs?

- If this is a new installation on your machine, I would advise to check on the security feature enabled i.e., SystemPreference -> Security&Privacy -> General -> Enable ""App store and identified developers".

 

There could also be a possibility that there is a Group Policy that's blocking internet for you. Did you verify on that with your SysAdmin?


Thank you.

 

 

Highlighted
L1 Bithead

PING 8.8.8.8 (8.8.8.8): 56 data bytes

64 bytes from 8.8.8.8: icmp_seq=0 ttl=55 time=32.253 ms

64 bytes from 8.8.8.8: icmp_seq=1 ttl=55 time=32.839 ms

64 bytes from 8.8.8.8: icmp_seq=2 ttl=55 time=32.697 ms

64 bytes from 8.8.8.8: icmp_seq=3 ttl=55 time=33.827 ms

64 bytes from 8.8.8.8: icmp_seq=4 ttl=55 time=33.091 ms

64 bytes from 8.8.8.8: icmp_seq=5 ttl=55 time=32.750 ms

64 bytes from 8.8.8.8: icmp_seq=6 ttl=55 time=32.655 ms

64 bytes from 8.8.8.8: icmp_seq=7 ttl=55 time=32.698 ms

64 bytes from 8.8.8.8: icmp_seq=8 ttl=55 time=32.946 ms

64 bytes from 8.8.8.8: icmp_seq=9 ttl=55 time=32.688 ms

64 bytes from 8.8.8.8: icmp_seq=10 ttl=55 time=32.816 ms

64 bytes from 8.8.8.8: icmp_seq=11 ttl=55 time=33.092 ms

64 bytes from 8.8.8.8: icmp_seq=12 ttl=55 time=32.702 ms

64 bytes from 8.8.8.8: icmp_seq=13 ttl=55 time=33.122 ms

64 bytes from 8.8.8.8: icmp_seq=14 ttl=55 time=32.896 ms

64 bytes from 8.8.8.8: icmp_seq=15 ttl=55 time=32.750 ms

64 bytes from 8.8.8.8: icmp_seq=16 ttl=55 time=33.756 ms

64 bytes from 8.8.8.8: icmp_seq=17 ttl=55 time=32.330 ms

64 bytes from 8.8.8.8: icmp_seq=18 ttl=55 time=32.976 ms

64 bytes from 8.8.8.8: icmp_seq=19 ttl=55 time=32.496 ms

64 bytes from 8.8.8.8: icmp_seq=20 ttl=55 time=32.963 ms

64 bytes from 8.8.8.8: icmp_seq=21 ttl=55 time=32.489 ms

64 bytes from 8.8.8.8: icmp_seq=22 ttl=55 time=32.969 ms

64 bytes from 8.8.8.8: icmp_seq=23 ttl=55 time=32.573 ms

64 bytes from 8.8.8.8: icmp_seq=24 ttl=55 time=32.543 ms

64 bytes from 8.8.8.8: icmp_seq=25 ttl=55 time=33.200 ms

64 bytes from 8.8.8.8: icmp_seq=26 ttl=55 time=33.764 ms

64 bytes from 8.8.8.8: icmp_seq=27 ttl=55 time=33.484 ms

64 bytes from 8.8.8.8: icmp_seq=28 ttl=55 time=32.410 ms

64 bytes from 8.8.8.8: icmp_seq=29 ttl=55 time=32.259 ms

64 bytes from 8.8.8.8: icmp_seq=30 ttl=55 time=32.659 ms

64 bytes from 8.8.8.8: icmp_seq=31 ttl=55 time=33.247 ms

64 bytes from 8.8.8.8: icmp_seq=32 ttl=55 time=32.797 ms

64 bytes from 8.8.8.8: icmp_seq=33 ttl=55 time=32.336 ms

64 bytes from 8.8.8.8: icmp_seq=34 ttl=55 time=33.009 ms

64 bytes from 8.8.8.8: icmp_seq=35 ttl=55 time=32.990 ms

64 bytes from 8.8.8.8: icmp_seq=36 ttl=55 time=33.065 ms

64 bytes from 8.8.8.8: icmp_seq=37 ttl=55 time=33.030 ms

64 bytes from 8.8.8.8: icmp_seq=38 ttl=55 time=32.431 ms

^C

--- 8.8.8.8 ping statistics ---

39 packets transmitted, 39 packets received, 0.0% packet loss

 

 

traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets

 1  192.168.1.254 (192.168.1.254)  1.467 ms  0.955 ms  0.860 ms

 2  200.38.193.226 (200.38.193.226)  17.004 ms  16.989 ms  16.918 ms

 3  189.246.216.82 (189.246.216.82)  42.165 ms  39.132 ms  49.378 ms

 4  62.115.162.26 (62.115.162.26)  43.049 ms  62.044 ms  32.744 ms

 5  62.115.36.170 (62.115.36.170)  33.409 ms  33.032 ms  32.648 ms

 6  108.170.247.161 (108.170.247.161)  32.784 ms

    108.170.247.225 (108.170.247.225)  33.295 ms

    108.170.247.129 (108.170.247.129)  33.592 ms

 7  209.85.245.229 (209.85.245.229)  34.335 ms

    108.170.234.215 (108.170.234.215)  32.886 ms

    66.249.94.217 (66.249.94.217)  33.116 ms

 8  8.8.8.8 (8.8.8.8)  33.387 ms  32.929 ms  32.697 ms

Highlighted
L2 Linker

So technically there is internet access for you. Have you performed any change or did the ping/trace work right away?

 

Can you telnet to anything on the internet on port 80 and 443?

Try one with IP and one with Hostname as:

 

telnet 8.8.8.8 443

telnet yahoo.com 80

 

This is to eliminate any DNS related issue. 

 

Thanks.

Highlighted
L1 Bithead

telnet 8.8.8.8 443

Trying 8.8.8.8...

Connected to 8.8.8.8.

Escape character is '^]'.

^CConnection closed by foreign host.

 

 

telnet yahoo.com 80

yahoo.com: nodename nor servname provided, or not known

Highlighted
L2 Linker

This clearly seems to be a DNS issue. Do this: System Preferences > Network > Advanced > TCP/IP > "Renew DHCP Lease"  and try again. 

 

Thank you.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!