High Management Plane CPU

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Highlighted
L1 Bithead

High Management Plane CPU

Hello, good morning

 

I am experiencing a High Management CPU situation (PAN OS 7.1.7)

What is this mongod process?

 

How to solve this problem?

Screenshot_1.png

 

Thanks

 

Highlighted
L4 Transporter

Re: High Management Plane CPU

Hi,

 

The mongod process is the Mongo database used for the correlation engine, if I remember correctly. How long has it been using high CPU time? Did it happen after a reboot?

 

Benjamin

Highlighted
L7 Applicator

Re: High Management Plane CPU

@BenjAudy.MTL is correct. It would probably be advised to request support form TAC in this type of situation where you have already pin-pointed the cause of the CPU spike. If you have just restarted the device then seeing a slightly higher mongod utilization wouldn't be out of the ordinary 

 

Potentially you may be able to fix it by issuing a debug software restart process device-server and a debug software restart process management-server. Since this doesn't effect the dataplane your traffic will still be forwarded and users shouldn't notice a difference. I'm not positive this would actually restart mongod though, so if this doesn't work I would try scheduling a restart of the whole device. 

Highlighted
L1 Bithead

Re: High Management Plane CPU

Hi

 

It happened suddenly
Even after rebooting, the problem persists

Highlighted
L7 Applicator

Re: High Management Plane CPU

It could be corrupt, which would explain why it's running so high since it would be trying to process something that it cann't. I would contact TAC and see what they can do for you. 

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