How to request Palo Alto to add the Certificates to the trusted CA?

L2 Linker

How to request Palo Alto to add the Certificates to the trusted CA?

Hi guys,

Our staff try to access on website, but session 'aged out'. If we set that website to bypass decryption, it worked.

The certificate was issued by RapidSSL SHA256 CA- G3, but it is not on the trusted CA list. However, its root CA was listed.

Is there a process/way to alert Palo Alto to add the Certificates to the list?



Tags (1)
L4 Transporter


You can add intermediate certificate by following steps.

How to Import the Intermediate CA on the Firewall

L2 Linker

Hi emr,

Thanks for the suggestion. But is it possible to request PA to add certain CA in the next release?



L4 Transporter


I'm not employee, you should contact to PAN-SE or TAC.

I guess it depends on the original repository they are using.

L1 Bithead


You don't need to import the intermediat certificate. The server at should provide this certificate which it does.

You only need the same root certifcate in the Palo and this is also the case. You'll need to look elsewhere.

The cert at has SHA256 and a 2048 Bits key.

What PANOS version do you have?



L2 Linker

Hi Tijl,

Thanks for your reply. The software version is 6.0.3.

We assume this might be the certificate issue as once the website is added to bypass ssl decryption, and it works.



L7 Applicator

I think your best bet on this type of issue is to open a support case.  If you can enable the encryption again and allow support to collect data for the broken connection and the working connection, they should be able to determine exactly why decryption does not work for this site.

Steve Puluka BSEET - IP Architect - DQE Communications (Metro Ethernet/ISP)
ACE PanOS 6; ACE PanOS 7; ASE 3.0; PSE 7.0 Foundations & Associate in Platform; Cyber Security; Data Center
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