Our staff try to access on website https://webmail.spintel.net.au, but session 'aged out'. If we set that website to bypass decryption, it worked.
The certificate was issued by RapidSSL SHA256 CA- G3, but it is not on the trusted CA list. However, its root CA was listed.
Is there a process/way to alert Palo Alto to add the Certificates to the list?
You don't need to import the intermediat certificate. The server at webmail.spintel.net.au should provide this certificate which it does.
You only need the same root certifcate in the Palo and this is also the case. You'll need to look elsewhere.
The cert at webmail.spintel.net.au has SHA256 and a 2048 Bits key.
What PANOS version do you have?
Thanks for your reply. The software version is 6.0.3.
We assume this might be the certificate issue as once the website is added to bypass ssl decryption, and it works.
I think your best bet on this type of issue is to open a support case. If you can enable the encryption again and allow support to collect data for the broken connection and the working connection, they should be able to determine exactly why decryption does not work for this site.
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