I can not access a website

[emoralesa]

Hello.

I have a PA500 with firmware 6.0.7

In the Monitor menu - URL Filtering, I can see that the site is allowed, but the computer can not see. Connected directly to a modem see the page if it is working.

How can I solve this problem?

Thank you very much.

[HULK]

Are you facing this problem with only one website or for all sites..? Could you please try to browse through IP address http://201.116.131.108

Could you please try to ping from your laptop to a public IP 4.2.2.2 and see the result.

Thanks

[emoralesa]

Hello, Hulk.

It is only with this website. The other web pages go without problem.

Thank you very much for your answer.

[HULK · Accepted solution]

Hello emoralesaemoralesaemoralesaemoralesa,

It seems the problem is on the server side. I have tried from my laptop through a PAN firewall and it also not opening with FQDN and IP address both. It shows the no packet received from server-to-client flow. See below details

admin@DADA> show session all filter destination 201.116.131.108

--------------------------------------------------------------------------------

ID          Application    State   Type Flag  Src[Sport]/Zone/Proto (translated IP[Port])

Vsys                                        Dst[Dport]/Zone (translated IP[Port])

--------------------------------------------------------------------------------

21650        undecided      ACTIVE  FLOW  NS   192.168.2.10[62729]/Trust-LAN/6  (154.32.21.11[16039])

vsys1                                          201.116.131.108[80]/Untrust-ISP  (201.116.131.108[80])

21651        undecided      ACTIVE  FLOW  NS   192.168.2.10[62730]/Trust-LAN/6  (154.32.21.11[5062])

vsys1                                          201.116.131.108[80]/Untrust-ISP  (201.116.131.108[80])

21652        undecided      ACTIVE  FLOW  NS   192.168.2.10[62731]/Trust-LAN/6  (154.32.21.11[15647])

vsys1                                          201.116.131.108[80]/Untrust-ISP  (201.116.131.108[80])

admin@DADA> show session id 21650

Session           21650

      c2s flow:

              source:      192.168.2.10 [Trust-LAN]

              dst:         201.116.131.108

              proto:       6

              sport:       62729         dport:      80

              state:       INIT            type:       FLOW

              srcuser:    unknown

               dstuser:    unknown

        s2c flow:

              source:      201.116.131.108 [Untrust-ISP]

               dst:             154.32.21.11

               proto:       6

              sport:       80             dport:      16039

              state:       INIT            type:       FLOW

              srcuser:    unknown

              dstuser:    unknown

      starttime                   :Wed Feb 11 12:43:47 2015

      timeout                      :5sec

      totalbytecount(c2s)        :132

      totalbytecount(s2c)        :0

        layer7 packet count(c2s)     :2

        layer7 packet count(s2c)     :0 >>>>>>>>>>>>>>>>>>>>>>>> no packet received from the server

Please contact with the website provider, issue is on their side.

Hope this helps.

Thanks