Incomplete Application

[bparker]

It depends what you are trying to accomplish.  This picture might be able to help explain how it works, so you can set it correctly.

[infotech]

I checked the traffic logs for that rule and I did not have any denies to or from the source or destination address or in or outside the network.

[infotech]

I am trying to allow a user to copy data via a ftp connection,which he can do and also see the copied data on the remote location at a vendor site

[infotech]

I emailed you back hulk but it bounced

[bparker]

So the part that isn't working is he can't see the data has been copied even though he is able to successfully copy the data there?

[infotech]

That is correct bparker. The remote location is not a part of our network but of a vendor

[bparker]

I agree with Hulk at this point we probably could use a screenshoot of the logs from the monitor, or it may also be worth a call to support. Only other issue that might be coming to mind is if you are using application-default service and for some reason the vendor is not allowing viewing of ftp on the default port. Something like that could also cause the handshake not to complete giving you Incomplete application.

[infotech]

Good point bparker I will do that

[infotech]

[infotech]

I called in and got my question answer thanks for the info